Complaints

Complaint management

Raiffeisen Centrobank AG ever since attributes high priority to information and transparency. With the goal to sustainably and permanently improve our customer service, we have established a complaint management, which aims at providing a platform for clients in case of disagreements, in case no direct settlement with the business unit concerned could be achieved. We are therefore looking forward to your feedback, gladly receive your request and wishes, and are striving to find a solution jointly with you, in case of a misunderstanding.

More information about the main principles of RCB complaint management can be found in the Customer Information sheet (PDF) below.

Choose your favourite way to contact us: by post or e-mail, telephone, fax - or use our online-form.

Raiffeisen Centrobank


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FURTHER INFORMATION
Compliance Office | Complaint management
Raiffeisen Centrobank AG
Tegetthoffstraße 1 | 1015 Vienna
T: +431515200
F: +43 1 513 43 96
E: complaints(at)rcb.at